Last edited by Margaret Mckinney about 1 month ago

Getting Help

 

If you need more help with your eLearning courses please follow these general guidelines for seeking help.

When to visit the TechHub

For technical support during TechHub operational hours:

Located on the main floor of Cannell Library.  See the TechHub website for current hours and contact information.

 

When to file an eLearning support ticket

Online support for technical issues with Canvas.  File a ticket 24/7/365:

  • Canvas tickets are created by clicking Help and Report a Problem on the Canvas website

 

When to contact your instructor

Course-specific questions such as:

  • finding assignments/content

  • submitting coursework

  • coursework clarification

  • late submissions/extensions

    (both tests and assignments)

  • retaking tests

  • course-related software other than Canvas

    (i.e. MyMathLab, SAM, etc)

NOTE: For issues with course-related software or websites you may need to contact the company's technical support

 

When to contact the eLearning office

For general eLearning questions such as:

  • eLearning programs and degrees

  • eLearning course offerings

  • face-to-face Canvas orientations

  • waitlist procedures for online and hybrid courses

 

Self-help resources

Smart Penguin Tech Resources -  eLearning Technical support staff provide the most up-to-date information on technical issues

Canvas Video Tutorials - Selected videos for Clark College students using Canvas

Canvas Student Guide - Searchable user guide for students using Canvas

eLearning Twitter Feed - Alert system for Canvas outages or other online user related issues